House rules

This is an English translation of the Polish house rules provided for your convenience. In the event of any discrepancy, the Polish version prevails.

1. These Rules set out the conditions on which a chalet may be booked and rented. Making a booking constitutes acceptance of these Rules. The rental agreement is considered concluded at the moment of booking (payment of the deposit).
2. By making a booking, the Client consents to the processing of personal data solely for the purpose of executing the booking and fulfilling the registration obligation in accordance with the Polish Personal Data Protection Act of 29 August 1997. The Client has the right to access and update their personal data.
3. Payment of the deposit by the Client constitutes acceptance of these rental rules.
4. The remaining balance for the stay is paid by the Client in cash on the day of arrival when collecting the keys.
5. If the Client changes the booking dates or cancels the stay entirely for reasons not attributable to us, the deposit is non-refundable.
6. The check-in time is 16:00 and the check-out time is 10:00.
7. The Client is required, on the day of arrival, to settle the full amount for the stay even if, for reasons beyond the Owner's control, the arrival or stay is delayed or shortened (personal reasons, transport difficulties, strikes, etc.).
8. If the Client shortens the stay, the amount for the unused period is not refunded.
9. Check-in and check-out take place in the chalet in the presence of the owner or an authorised person.
10. If the number of guests using the chalet exceeds the number declared in the booking form (without the knowledge and consent of the owner or company representative), the company reserves the right to terminate the agreement immediately with all consequences and without refunding any payments already made.
11. The price of services provided by the company does not include insurance. Guests use the services at their own risk. The company accepts no liability for any injuries, damage or destruction of property (including damage to the health or property of third parties), nor for theft of luggage during the entire recreational stay (we recommend taking out appropriate insurance before arrival).
12. Upon arrival, before moving in, the Client is required to inspect the chalet – i.e. check the furniture, windows, shower cabin and other equipment. The Client confirms a satisfactory inspection by signing the rules in person.
13. Any damage or defects must be reported to the owner or their representative immediately.
14. The owner allows for the possibility of finding hidden damage, but only in non-visible elements (such as a damaged bed frame, damaged wardrobe doors, etc.).
15. If the Client does not raise any issues regarding such damage within 60 minutes of receiving the keys, this means the Client has no objections regarding the entire premises and that all furnishings and equipment are present and in good condition.
16. The Client is financially responsible for any damage occurring in the chalet during their stay and agrees that any repairs to damage or defects will be carried out at their cost.
17. If the Client significantly disturbs the peace and/or wellbeing of neighbours or fails to observe commonly accepted standards of cohabitation, the owner reserves the right to terminate the Client's stay; in such cases the owner is not obliged to refund any money for the unused portion of the stay.
18. If, due to a breach of the quiet hours observed in the building from 22:00 to 06:00, the owner or person responsible for the keys is summoned to the property by neighbours, the Municipal Police or the Police, the owner has the right to terminate the agreement immediately.
19. Smoking is strictly prohibited inside the chalet.
20. For fire-safety reasons, no electrical or gas-powered appliances other than those provided as part of the chalet's equipment, and which could create a fire hazard (e.g. electric heaters, radiators, gas burners), may be used in the chalet. Bringing flammable materials, explosives or strongly-smelling materials into the chalet is forbidden.
21. The Client is required to keep and return the chalet in its original condition, which includes leaving the dishes and kitchen equipment washed before departure.
22. The agreement between the Owner and the renting Client does not include transport, meals or organisation of activities during the stay.
23. The company is not liable for any temporary inconveniences caused by external providers in the chalet, such as temporary outages of water, electricity or internet.
24. Children under the age of 18 may not stay in the chalet alone without adult supervision.
25. The law applicable to disputes between the owner and the Client is Polish law. Any disputes will be resolved amicably; in the event of disagreement, the court competent for the owner's registered office will have jurisdiction.